We were delighted to see many new faces at the 2019 User Group, along with customers who have been with Document Logistix for more than a decade. A year on from GDPR, Jason Field presented on how to make light of subject access requests (SARs), while Queen's University Belfast and Derby College gave an Education slant to the case reference presentations. Tim Cowell and Steve Adams presented a comprehensive round up of new product functions and the Document Manager roadmap.
Dan Wajzner talked about new business integration in the company that includes innovative self-help functionality introduced in the Support department, which was explained by Paul Lockett.
Customers spoke about the still-pressing need to reduce or eliminate paper to achieve operational efficiencies, and to meet tough internal and external audit challenges. It is clear today that digital document management and workflow have spread far and wide from their early adoption in finance departments, and are used business-wide, across Procurement, HR, Customer Services, asset management, production, QA, logistics and Accounts.
The 2019 partner presentation was made by Lemmana and featured thought provoking insights into how machine learning and AI are informing the next generation of document management, with products that learn to increase the accuracy of every function, across capture, search, storage and retrieval.
The day concluded with round table discussion groups that revealed how digital document management is helping businesses and people in every industry sector.