Document Management - DHL

DHL adopts Document Manager to achieve demonstrable GDPR compliance


While digital document management began life in the warehouses managing PODs, it has since been adopted by lots of other departments and integrates with every business function. Digital document management has been embraced by the Human Resources department where the business drivers are efficiency and compliance.

Sarah Gray, HR Customer Service Delivery Manager at DHL, is responsible for the HR records of circa 60,000 employees in the UK and Ireland. Sarah joined DHL in 2018 and one of the tasks Sarah was specifically tasked with was to review DHL’s EU GDPR readiness.

Sarah was faced with legacy records comprising 15 million documents, which presented huge storage, access management and retention issues. the goal being to digitise legacy records so that the multiple HR document types, with varying mandatory retention periods, could be managed efficiently.

At the same time, Sarah was looking for a streamlined system to capture and manage information in the future. As well as the new strict data privacy laws that came into effect in May 2018, any new document management system had to be able to accommodate and adhere to DHL’s own strict policies

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