If not now, when will you
implement digital business processes?

Today's business imperative
Digital transformation

Digital processes for operational agility and continuous business

Dan  Wajzner, MD at Document Logistix, suggests that for the majority of organisations, the pandemic has demonstrated that it is time to accelerate digital transformation strategies.

2020 saw digital transformation become the top priority for the majority of businesses, and we saw an acceleration in the adoption of digital processes. The drivers for change included the accommodation of remote working, alongside traditional commercial objectives such as workflow efficiency, reduced operating costs and regulatory compliance.

However, lockdowns highlighted the fact that centralised data and secure remote access are today’s urgent business imperatives. Organisations in all industries are holistically integrating IT solutions, and this trend in digital transformation is opening up immense opportunities that change the established rules of commerce.

According to an update from research firm Gartner, IT spending will hit $3.9 trillion in 2021, with the COVID-19 pandemic acting as a catalyst for digital transformation in every major industry.

Future-proofed resilience

2020 saw digital transformation become the top priority for the majority of businesses. During the last two decades companies have gradually adopted digital processes to increase efficiency, reduce operating costs and, post GDPR, to guarantee data compliance. However, lockdowns highlighted the fact that centralised data and secure remote access are today’s urgent business imperatives.

If there’s one lesson for businesses to take from a turbulent period, it’s that change happens fast, which is not to say an organisation can’t adapt. An innovative business that embraces digital processes is better prepared for change.

Dan Wajzner says the pandemic brought into sharp focus many digital issues that organisations can no longer ignore. “We have seen our long-term customers look to enhance their digital infrastructure by increasing workflow automation and reinforcing compliance measures. We have also seen digital practices expanding to every department. For example, HR departments have accelerated digital programmes to manage large volumes of complex documents and to ensure that systems users have secure, auditable access, regardless of location.

Digital business processes improve operational efficiency, collaboration, data protection, intelligence and, ultimately, provide competitive advantage. The great news is that organisations that have introduced digital processes, even where none existed previously, have been able to reap rapid rewards. System users appreciate the personal benefits and the company benefits, and management enjoys more control.”

Embedding best practice

In document management, the introduction of digital processes enables companies to embed best practice by capturing and assigning paper and electronic documents to designated workflows as they enter the business. Data in all its formats – email, PDF, video and photos – can be managed from one secure data hub. Once centralised, documents are work-flowed with threshold alerts and full management visibility. Encrypted documents are instantly accessible throughout their life-cycle, through to automated deletion in compliance with industry regulation timescales.

Transformation and culture change

Daisy-chained systems are not sustainable. Digital document management captures and stores one version of an asset (document, image, etc). All activity is recorded and time-stamped, which eliminates the worry and high costs associated with audits.

Digital transformation involves using technologies to create new business processes, cultures, and staff and customer experiences to adapt to changing business environments.

For traditionally office-based businesses - for example, accountants, professional services, banking, finance, legal, research, consultants, health, housing and property (it's a long list) - systems review is required at a fundamental level. However, when an organisation has the will, change can be brought about in a relatively short period.

Digital agility for new market conditions

There are new drivers as the commercial world re-opens; businesses seek new agility, while some historically office-based staff seek more flexibility in terms of location and hours.

Only a digital solution provides the workflow efficiency, security and management control required to evolve your business with complete confidence.

This article was published in Document Manager magazine, June 2021.

To learn how a company implemented digital document management from scratch, watch a recorded webinar of Avara Foods sharing candid observations about the challenges and the results.


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