Category Archives: Technology

May 9, 2014

Document management technology survey results

The results of a recent document management technology survey reveal the main drivers behind the adoption of electronic document management (EDM) systems. The main reason for implementing EDM solutions is efficiency, or common sense; it is simply to reduce wasted effort that is innate in managing information using paper based or un-joined up processes. Companies […]

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March 28, 2014

How insurance companies speed up information flow with document management

New mail room operations improve customer service levels Sterling Insurance receives a large volume of letters by post every day which had to be opened, sorted and physically delivered to the appropriate departments. This sluggish process led to most correspondence remaining unaddressed until after midday. The postal process was a communications bottleneck that compromised Sterling’s ability […]

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March 19, 2014

Proof of Delivery, POD Scanning and Document Management System for quick reconciliation and cashflow optimisation: Widdowson Group

POD Scanning System | When the logistics and haulage company, Widdowson Group’s POD system reached end of life, with the hardware requiring increasing attention to keep it running and the software about to go out of support, it sought a document management partner in order to meet its customers’ changing business needs. The Widdowson Group […]

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January 2, 2014

Document management workflow automation benefits your business, staff and customers

Document management workflow automation has been adopted by progressive companies while others have concerns about ease of adoption and projected ROI. Let’s take a look around. A quick internet search will reveal thousands of results recommending workflow solutions for every type of business, department or transaction. Most of them are abstract and, though they claim […]

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October 27, 2013

Back office document management software (EDM) getting closer to front office business objectives

For many years now, back office software in departments such as Accounts Payable (AP) and Human Resources (HR) have been adopting electronic document management (EDM) solutions to create operational efficiencies. EDM and digital systems have generated huge savings in terms of effective data capture, reduction in admin space, ease of storage and speed of comprehensive […]

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August 15, 2013

Dashboard business intelligence

Back in the day, the complaint of management was that information would reach them too late to take meaningful action. Today, any decision maker deprived of up-to-date information will not be able to deliver against even the most basic performance indicators, be they administrative, service oriented, operational, sales focused, financial or logistical. Then, beyond single […]

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